Freddie Mac Launches Effort to Help Servicers Handle Record Demand for Home Affordable Modifications

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RISMEDIA, As part of its support for President Obama’s Making Home Affordable program, Freddie Mac announced an agreement with Home Retention Services, Inc., a wholly owned subsidiary of Stewart Lender Services, Inc., to help several regional servicers process thousands of additional applications for Home Affordable Modifications.

Specifically, Home Retention Services will assess the eligibility of delinquent borrowers with Freddie Mac-owned mortgages for Home Affordable Modifications or other possible workouts and process borrower financial information for the servicers’ review and approval.

“By using Home Retention Services’ staff and resources we can ease some of the pressures on our servicers’ staff while helping more borrowers pursue a mortgage workout,” said Ingrid Beckles, senior vice president of default asset management at Freddie Mac. “This announcement builds on Freddie Mac’s strategy to improve the borrower experience when seeking a mortgage workout and our commitment to the Making Home Affordable program’s success.”

While the new initiative will supplement the capacity of participating servicers to process loan modifications, Beckles emphasized that “borrowers should continue to call their servicers first to determine the best solution for their situation.”

“We are pleased to be working with Freddie Mac and their servicers to bring additional capacity to the Making Home Affordable program process,” said Jason Nadeau, president and CEO of Stewart Lender Services. “Home Retention Services specializes in supplementing servicers’ efforts to preserve home ownership for their borrowers,” Nadeau added.

Potentially eligible borrowers identified by a participating Freddie Mac servicer will receive a letter from Freddie Mac asking them to call Home Retention Services using a proprietary toll-free number. The letters will be specially formatted and include unique borrower PIN numbers to protect borrowers from counterfeits produced by fraud artists.

Home Retention Services will work with the borrower, assess their eligibility for a Home Affordable Modification, complete the documentation and income gathering processes, and advise the borrower of their proposed modified payment.

Home Retention Services will forward the completed package to the servicer for final approval. The borrower’s Home Affordable Modification trial period begins once the servicer approves the modification and receives the borrower’s check for the new monthly mortgage amount.

Home Retention Services will also advise borrowers of other Freddie Mac workout options if they don’t qualify for Making Home Affordable.

Using Home Retention Services to relieve servicers of several preliminary workout processing steps builds on earlier Freddie Mac borrower outreach initiatives. Freddie Mac has used the Consumer Credit Counseling Services of Atlanta and San Francisco to contact low- and moderate-income borrowers at high risk of default since 2005 and selected Ocwen Financial Corporation to target borrowers with delinquent high-risk mortgages in 2009.

Due to current economic conditions, the number of short sale properties on the market is rising. The increasing number of short sales on the market presents challenges for REALTORS®. Below you'll find more information on: short sales and their challenges, the government's efforts to address these challenges, and tools to help you navigate the short sale process. 

Home Affordable Foreclosure Alternatives Program (HAFA)

On November 30, 2009, the Treasury Department released guidelines and forms for its new Home Affordable Foreclosure Alternatives Program (HAFA), part of the  Home Affordable Modification Program (HAMP).

New: About HAFA Color Brochure> (PDF: 873K) and Text-Only About HAFA Brochure> (PDF: 358K)
Government Forms and Guidelines > (PDF: 624K)
NAR HAFA Program FAQ>  (PDF: 404K)

Latest news:
Realtors® Strive to Reduce Stress in Short Sale Transaction. (Feb. 19)
FDIC Refutes False Video Claims (Feb. 16)
New Video: Will New Federal Guidelines Speed Deals? (Jan. 20)

 Short Sales Commissions Policies

Freddie Mac Short Sales Commission Policy (PDF 128K)  (Oct. 27)
Fannie Mae Short Sales Commissions Policy and Appeals Process (PDF 299K) (Oct. 27)

What is a short sale?

A short sale is a transaction in which the lender, or lenders, agree to accept less than the mortgage amount owed by the current homeowner. In some cases, the difference is forgiven by the lender, and in others the homeowner must make arrangements with the lender to settle the remainder of the debt.

Why is the number of short sales rising?

Due to the recent economic crisis, including rising unemployment, and drops in home prices in communities across the nation, the number of short sales is increasing. Since a short sale generally costs the lender less than a foreclosure, it can be a viable way for a lender to minimize its losses.

A short sale can also be the best option for a homeowners who are “upside down” on mortgages because a short sale may not hurt their credit history as much as a foreclosure. As a result, homeowners may qualify for another mortgage sooner once they get back on their feet financially.

What challenges have short sales presented for REALTORS®?

The rapid increase in the number of short sales, and the short sales process itself present a number of challenges for REALTORS®. Major challenges include:

1. Limited experience
   Many REALTORS® are new to the short sales process; a difficulty which is compounded by many lenders' lack of sufficient and experienced staff to process short sales. Even if the REALTORS® are experienced, most servicers are under-staffed and still not adequately trained, making negotiating a short sale particularly difficult.
2. Absence of a uniform process and application
   Currently, both short-sales documents and processes are lender-specific, making it very difficult and time-consuming for REALTORS® to become knowledgeable and efficient in facilitating these transactions. 
3. Multiple lenders
   When more than one lender is involved, the negotiations are much more difficult. Second lien holders often hold up the transaction to exert the largest possible payment, in exchange for releasing their lien, even though in foreclosure they will get nothing.

As a result of these challenges our members have reported difficulties with: unresponsive lenders; lost documents that require multiple submissions, inaccurate or unrealistic home value assessments, and long processing delays, which cause buyers to walk away.

What is being done to address or eliminate these challenges?

On May 14, 2009, the Obama Administration announced its upcoming Foreclosure Alternatives Program. Among other things, the new program:

• Establishes financial incentives for servicers, sellers, and second lien holders to encourage the completion of short-sale transactions.
• Requires that a timeline, of no fewer than 90 days, be set to allow a homeowner to sell a home, without threat of foreclosure action.
• Requires the short sale agreement to specify reasonable and customary real estate commissions and costs to be deducted from the sales prices. (The servicer must agree not to negotiate a lower commission after receiving an offer.)
• Will provide standardized documents, including short-sale agreements and offer acceptance letters.

More Information on Short Sales 

Foreclosure Alternative Program Fact Sheet (PDF 44K)